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Massachusetts

These resources – like the public health crisis itself – are constantly evolving and are only current as to the date of publication. This page was last updated on September 14, 2020.

For more up-to-date information on the relief programs available in Massachusetts, we recommend that you visit the state's COVID-19 Updates and Information website, COVID-19 State of Emergency resources or MassTrac's list of bills related to the COVID-19 pandemic

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Description of Program and Relief

MassSupport Health Counseling Services

MassSupport is a Crisis Counseling Program (CCP) funded by the Federal Emergency Management Administration (FEMA) and managed in partnership between the Massachusetts Department of Mental Health and Riverside Trauma Center, a program of Riverside Community Care.

The program provides free community outreach and support services across the state in response to the unprecedented public health crisis, COVID-19. The services offered are anonymous, confidential, and free to all Massachusetts residents, organizations, and communities.

Support services provided, include:

  • Receive fact-based, credible, up-to-date information to help inform decisions.

  • Take stock of needs, options and gain awareness of resources.

  • Understand your current situation and reactions.

  • Reduce stress.

  • Develop and use coping strategies.

  • Connect with other people, agencies and resources.

  • 1:1 short-term, confidential support for individuals and families.

  • Psycho-educational presentations on a range of topics.

  • Consultation and group supports to schools, business and organizations.

Government or Lead Agency

Federal Emergency Management Administration (FEMA)

Massachusetts Department of Mental Health

Riverside Trauma Center, a program of Riverside Community Care

Dates Available

Available now

Eligibility Requirements/Restrictions

Not applicable

Application Deadlines (If Applicable)

Not applicable

Contact for More Information

For statewide assistance call: 888-215-4920.

For additional information on how MassSupport can help, email: MassSupport@riversidecc.org.

Additional details can be found here.

List of Additional Information

National Distress Hotline at 1-800-985-5990 or text TalkWithUs to 66746 for emotional support services (website here).

National Suicide Prevention Hotline at 1-800-273-TALK (8255) or text the Crisis Text Line at 741741 for emotions support services (website here).

Mass211 offers support and referral services. Dial 2-1-1 (website here).

Commonwealth of Massachusetts government website – Resources for Managing Social Isolation and Loneliness during the COVID-19 Public Health Crisis (here).


© 2021 Paul, Weiss, Rifkind, Wharton & Garrison LLP. This does not constitute legal advice and does not create an attorney-client relationship. In some jurisdictions, this publication may be considered attorney advertising. Past representations are no guarantee of future outcomes.

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