Client Focus. We treat every interaction with internal and external clients, regardless of position, status, or title, as being meaningful.

• Help our internal and external clients exceed the expectations of their clients.
• Anticipate client needs.
• Keep the best interests of our clients in mind when defining our goals.
• Set and manage client expectations.
• Be thoughtful and appreciate the demands and constraints under which our clients are operating.

Respect. We treat each other in a professional and courteous manner.

• Be thoughtful, considerate and supportive of our colleagues.
• Actively listen to what others are saying.
• Be open to the concepts, opinions, and ideas of others.
• Engage in open and honest communication.
• Address issues directly and forthrightly with each other.
• Respond to requests for information in a timely manner.

Diversity & Inclusion. We are committed to creating a supportive and inclusive environment of people with diverse backgrounds and experiences.

• Respect the varied cultures and traditions of the individuals who comprise our organization.
• Recognize the value of different backgrounds and points of view.
• Create and support an inclusive environment.
• Be committed to the hiring, development and success of people from a wide variety of backgrounds.

Collaboration. We demonstrate and encourage working together within and across functions.

• Work together to achieve individual and collective goals.
• Create an environment where everyone is comfortable contributing and seeking ideas, regardless of their role in the organization.
• Include stakeholders in the decision-making process.
• Work effectively with individuals and teams outside of our own to break down silos.
• Develop and maintain effective working relationships across departments.

Accountability.  We accept responsibility for our actions and our outcomes.

• Deliver agreed-upon results within the agreed-upon time frame.
• Act with integrity, honesty and ethics.
• Hold each other to our commitments.
• Recognize the actions and contributions of others.
• Own up to mistakes, offer corrective measures and use the experience as a learning opportunity.

Professional Growth. We are committed to the continuous learning, coaching and mentoring of our colleagues, as well as taking responsibility for our own growth and development.

• Recognize that to be the best, we need to continually learn and grow.
• As managers and leaders, actively coach and mentor staff; as individuals, be open to coaching.
• Share knowledge with each other.
• Encourage and participate in professional development opportunities at the individual, team and firm level.
• Proactively seek development both in our areas of subject matter expertise and in competencies.