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District of Columbia

These resources – like the public health crisis itself – are constantly evolving and are only current as to the date of publication. This page was last updated on September 3, 2020.

For more up-to-date information on the relief programs available in the District of Columbia, we recommend that you visit D.C.'s COVID-19 Recovery Resources or Food Resources.

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Description of Program and Relief

Student Loan Payments Relief for Residents Affected by the COVID-19 Pandemic

Residents with commercially-owned Federal Family Education Loan Program (FFELP) loans or privately-held student loans who are struggling to make their payments will be eligible for expanded relief through this DC program backed by twelve private education loan servicers.

The new initiative will help fill a gap by the Coronavirus Aid, Relief, and Economic Security (CARES) Act, which provided relief for borrowers with federal loans owned by the federal government. The CARES Act did not provide relief for student loan borrowers with federal loans that are not owned by the federal government, as well as loans made by private lenders.

Borrowers in need of assistance should immediately contact their student loan servicer to identify their best options.

Relief options under the DC initiative include:

  • Providing a minimum of 90 days of forbearance

  • Waiving late payment fees

  • Ensuring that no borrower is subject to negative credit reporting

  • Ceasing debt collection lawsuits for 90 days

  • Working with borrower to enroll them in other borrower assistance programs, such as income-based repayment

  • If regulated student loan servicers are limited in their ability to take these actions due to investor restrictions or contractual obligations, they should proactively work with loan holders to relax those restrictions or obligations.

Government or Lead Agency

Mayor of District of Columbia

Dates Available

Till September 30, 2020

Eligibility Requirements/Restrictions

DC residents with commercially-owned Federal Family Education Loan Program (FFELP) loans or privately-held student loans who are struggling to make their payments.

Application Deadlines (If Applicable)

N/A

Contact for More Information

Borrowers in need of assistance must immediately contact their student loan servicer to identify their best options. For information on 12 private student loan servicers providing relief, click here.

To get details on their federal loans and servicers, they may visit the U.S. Department of Education’s (DOE) National Student Loan Data System, or call DOE’s Federal Student Aid Information Center at 1-800-433-3243 or 1-800-730-8913 (TDD).

Borrowers with private student loans may check the contact information on their monthly billing statements.

List of Additional Information

Department of Insurance, Securities and Banking student loan Ombudsman or to place to file a complaint.

The Consumer Financial Protection Bureau to file a complaint.


© 2021 Paul, Weiss, Rifkind, Wharton & Garrison LLP. This does not constitute legal advice and does not create an attorney-client relationship. In some jurisdictions, this publication may be considered attorney advertising. Past representations are no guarantee of future outcomes.

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